SmartMunic is digitising operations today for better service tomorrow

Boxfusion + SALGA powering connected municipalities

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One Platform. Four Connected Solutions.

Citizen Engagement

Log issues, track updates, 24/7 service access

Smart Government

Paperless eSubmissions, workflow automation, audit-ready

Utilities & Field Services

 Real-time dispatch, automated billing, GIS-enabled asset

Smart Admin

Digital HR, eLeave, eProcurement, compliance tools

Features

Citizen Engagement

Benefits:

  • 24/7 access to municipal services via app, WhatsApp, and call centres
  • Transparent service tracking builds trust with residents
  • Faster, more responsive case handling

Modules:

  • Citizen Relationship Management (provides 360-degree view of customer information, interactions, services & products and more)
  • Case Management & Escalations (log and track queries and escalations)
  • Computer-Aided Dispatch (CAD) (Policing, Maintenance, Social & Health Services)

Smart Governance

Benefits:

  • Paperless submissions and approvals reduce delays
  • Enhances compliance with council processes and audit standards
  •  Real-time performance dashboards improve decision-making

Modules:

  • eSubmissions & Digital Memos
  • Committee Resolutions Tracking
  • Smart Committees (Board Packs & Meeting Management)
  • Document and workflow automation

Utilities & Field Services

Benefits:

  • Real-time task assignment improves
  • Automated billing protects revenue and reduces errors
  • Mobile field apps ensure accurate updates for transparency and audit trails

Modules:

  • Field Worker App (with GIS and CAD integration)
  • Utility Billing & Collections
  • Work Order Management System

Smart Admin

Benefits:

  • Promotes efficiency in HR and financial operations.
  • Reduces manual errors and enforces compliance with regulations.
  • Ensures end-to-end procurement transparency.

Modules:

  • eLeave & eRecruitment
  • eProcurement & Invoice Tracking
  • Contract Management

Built on a strategic partnership.

  • Gauteng: 600k+ school admissions managed online
  • eThekwini: Work orders digitised in 3 months
  • KZN: Automated bursary management improved audits

The Future of Municipal Service Delivery Starts Here.

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