Smart Insights
A reporting tool that allows Actionable Data for Exceptional Service Delivery Data-powered decisions: Analyse service requests to optimize operations. Track efficiency, boost performance: Monitor resolution times and identify bottlenecks. Proactive problem-solving: Uncover root causes for lasting improvements.
Smart Fieldwork
A smartphone app to Optimise Field Operations Streamlined task assignment: Dispatch jobs instantly and optimize routes based on location. Effortless evidence collection: Capture photos, notes, and GPS data to verify job completion. Improved resource management: Make informed decisions based on real-time field data.
Smart Service
A multi-channel contact centre solution that delivers responsive, citizen-centric support Centralized request hub: Streamline service intake across all channels. Efficient resolution: Seamlessly assign tasks and track progress for faster solutions. Engaged citizens: Provide updates and close the loop with timely feedback.
Smart Citizen
Smartphone App to streamline government and citizen communication and boost citizen satisfaction Streamline service incident logging and track their progress. Make informed decisions: Rate facilities and services to guide your choices. Get updates, participate in surveys, and find essential contact information.