South Africa’s 30 years of democracy have witnessed a parallel journey in digital transformation, a journey in which Boxfusion has played an instrumental role. For 16 years, Boxfusion has partnered with the public sector, developing innovative software solutions tailored to address the unique challenges faced by government. 

Our flagship SmartGov platform stands as a testament to this commitment, offering a comprehensive suite of tools designed to enhance transparency, efficiency and service delivery.

Outdated legacy systems have plagued government operations, hindering progress and contributing to issues such as unauthorised expenditure, fraud and service delivery failures. SmartGov directly addresses these challenges by digitising and automating crucial back-office processes across human resources, supply chain management, finance, legal and other core functions. By transitioning from cumbersome paper-based workflows to streamlined digital processes, SmartGov empowers government agencies to improve accountability, traceability and overall efficiency. One of SmartGov’s standout features is its robust document management capabilities through the SmartGov for Admin platform.

DIVERSE MODULES

By allowing seamless attachment of supporting documents and evidence to each process, the platform simplifies record-keeping, promotes transparency and streamlines decision-making.

Additionally, the platform’s digitisation of signatures, including the use of Advanced Electronic Signatures (AES), ensures full compliance with the Electronic Communications and Transactions (ECT) Act, enhancing security and trust in digital transactions.

The eLeave module automates leave management, reducing non- compliance and ensuring accurate record-keeping.

Additionally, the Invoice Tracking module enhances the tracking and payment of invoices, leading to improved compliance with 30-day payment regulations.

These modules have been successfully deployed across various government departments, with notable results such as the elimination of audit findings on leave in the Mpumalanga local government and significant improvements in 30-day payment compliance.

This module catapulted the province from the worst-performing provinces on 30-day payment to among the best-performing province (top two since 2021).

SmartGov’s impact extends beyond internal operations, revolutionising service delivery to citizens. A prime example is the automation of school admissions in the Gauteng Department submit documents. The automated placement system, coupled with an appeals mechanism, reduced complaints and friction between parents and the Gauteng Department of Education.

CITIZEN-CENTRIC SERVICE DELIVERY

Boxfusion’s commitment to citizen-centric service delivery is evident in the SmartGov suite’s diverse modules, each designed to address specific pain points. For example, Boxfusion’s Citizen Engagement Platform (CEP) has revolutionised the way citizens interact with government services. This mobile solution provides 24/7 access to information, facilitates complaints and queries and enables transactional services. The CEP’s effectiveness was demonstrated during the 2022 floods in eThekwini, where its 24/7 chatbot facilitated emergency response efforts. Similarly, MySAPS, which enhanceds access to policing information such as wanted suspects, crime statistics, crime hotspots and police stations, seeks to aid in the reduction of crime across the country.

Boxfusion is not just embracing the future; it is building it. With strategic initiatives in 4IR technologies, we are expanding our impact beyond government, venturing into the private sector and revolutionising industries like agriculture. Our low-code development platform has enabled the rapid creation of innovative solutions, such as an Agritech platform that leverages IoT to empower farmers with data-driven insights for enhanced productivity and access to funding. Meanwhile, our AI-powered chatbot, Botsa, is transforming HR and employee interactions, freeing up valuable human resources by intelligently handling rou- tine policy-related inquiries with over 90% accuracy.

Boxfusion’s 16-year journey is a testament to our dedication to digital transformation in South Africa. We are proud of our contribution to improving government efficiency, accountability and service delivery through our innovative software solutions. As South Africa marks 30 years of democracy, of Education.

Julius Segole
Chief Technology Officer
Boxfusion.

By digitising the application process for grades one and eight, SmartGov eliminated the need for parents to take time off work to we remain committed to empowering the public sector and enhancing the lives of citizens through technology