Job Specification: Implementation Consultant
Department: Implementation & Delivery
Reporting to: Implementation Manager
Location: Hybrid
Role purpose
The Implementation Consultant supports the delivery teams by assisting with the analysis of business processes, systems, and requirements to ensure successful solution implementation. The role focuses on requirements gathering, process documentation, data analysis, and supporting testing and deployment activities. This is an entry-level to early-career role, ideal for candidates looking to build a strong foundation in business analysis within a structured implementation and delivery environment.
Key Responsibilities
Business Analysis & Requirements Support
- Assist with gathering, documenting, and validating business requirements
- Support stakeholder interviews, workshops, and requirement clarification sessions
- Maintain accurate documentation including BRDs, user stories, use cases, and process flows
Process Mapping & Documentation
- Document current (“as-is”) business processes and workflows
- Support the design of improved (“to-be”) processes to address inefficiencies
- Ensure documentation is clear, consistent, and up to date
Data Analysis & Reporting
- Collect and analyse data from various sources to identify trends and insights
- Prepare basic reports and analysis to support decision-making
- Assist senior analysts with data validation and interpretation
Testing & Implementation Support
- Support User Acceptance Testing (UAT) by preparing test cases and scripts
- Log, track, and assist with resolving defects during testing phases
- Assist with solution rollout activities and post-implementation support
Stakeholder & Team Collaboration
- Work closely with senior business analysts, project managers, developers, and testers
- Communicate requirements clearly between business and technical teams
- Support internal teams and external clients during implementation activities
Continuous Learning & Improvement
- Learn and apply business analysis tools, techniques, and methodologies
- Identify opportunities for process improvement and automation
- Stay updated on industry best practices and BA standards
Key Skills & Competencies
Technical / Hard Skills
- Requirements gathering and documentation
- Business process mapping
- Basic data analysis and reporting
- UAT support and defect tracking
- Tools exposure:
o JIRA, Confluence (or similar)
o Excel (intermediate)
o SQL / Power BI / Tableau (advantageous, not required
Soft Skills
- Strong written and verbal communication
- Analytical and problem-solving ability
- Attention to detail
- Ability to work collaboratively in team environments
- Willingness to learn and take feedback
Qualifications & Experience
- Bachelor’s degree in a business-related field (e.g. Business Administration, Information Systems, Finance, Economics)
- Entry-level experience or 0–2 years in business analysis, implementation, or related roles
- Exposure to project or implementation environments is advantageous
- Internship or graduate programme experience welcome
What Success Looks Like
- Requirements are documented accurately and on time
- Testing activities are well supported with minimal rework
- Stakeholders feel understood and supported during delivery
- Documentation is clear, complete, and audit-ready
- Continuous improvement mindset is demonstrated
Important: Please complete the assessments in one sitting using a stable internet connection. Avoid
copying and pasting — the system includes proctoring features that may flag irregular activity.
Link to assessments: https://app.testgorilla.com/s/yv954xb8
We’re looking forward to getting to know the real you, beyond your CV. Good luck!