About the job Graduate Software Engineer
Job Title: Graduate System Support Analyst
Accountable to: Customer Support Manager
Based: Midrand
Salary: Market related
Contract type: Fixed Term (12 months)
Commencement date: 01 February 2026
Overview:
The System Support Analyst is responsible for providing technical support and troubleshooting assistance to end-users within an organisation. They play a crucial role in ensuring the smooth operation of computer systems, software applications, and related infrastructure.
Key responsibilities:
- Provide technical support and troubleshooting assistance to end-users regarding hardware,software, and network-related issues.
- Respond to user inquiries and helpdesk tickets in a timely and professional manner, ensuring excellent customer service.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Collaborate with cross-functional teams to identify and resolve system issues, applying best practices and adhering to IT policies and procedures.
- Conduct system testing and quality assurance to ensure optimal performance and reliability.
- Assist in system upgrades, migrations, and deployments, ensuring minimal disruption to operations.
- Develop and maintain documentation, including user guides, standard operating procedures, and knowledge base articles.
- Stay updated with industry trends and advancements in technology, providing recommendations for system improvements and enhancements.
- Conduct user training sessions to promote efficient and effective system usage.
Behavioural Skills:
- Knowledge of helpdesk ticketing systems and remote support tools.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills, with the ability to effectively interact with end-users at all levels.
- Detail-oriented and organised, with the ability to prioritise tasks and manage multiple assignments simultaneously.
- Ability to work independently and collaboratively within a team environment.
- Flexibility to adapt to changing priorities and handle urgent situations.
Qualification and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong technical knowledge and experience in supporting computer systems, networks, and software applications.
- Proficiency in operating systems such as Windows, macOS, or Linux.
- Familiarity with networking protocols and concepts.
*NOTE
Job Description:
Please note that this job description does not include all duties, responsibilities or qualifications associated with the job. Additional duties may be assigned as required.
Application Process:
We believe your CV doesn’t tell the full story — and we want to get to know you, your thinking, and your strengths in a more meaningful way. That’s why our application process includes a short set of assessments designed to give you the chance to demonstrate your skills.
For the Graduate System Support Analyst role, you’ll complete assessments covering:
- Problem Solving
- Communication
- Customer Success Representative (SaaS)
- Attention to detail (Textual)
- A Personality Profile
Total time required: approx. 50 minutes
Important: Please complete the assessments in one sitting, with a stable internet connection. Avoid
copying and pasting — the platform includes proctoring features that will flag any irregular activity.
Applications close on 29 August 2025.
Link to assessments: : https://app.testgorilla.com/s/ffr2imn8
Career Development within Boxfusion:
- Entry-Level Support Analyst
- Senior Support Analyst
- System Administrator/Engineer
- IT Specialist/Consultant
- IT Management
Company Overview: Government Software Solutions | Boxfusion